Jobs: Communication Technology

Position Title:

Network Support Specialist

Division:

Blue Hill, NE

Department:

Information Technology

Status:

Full-time/Non-Exempt

Supervisor Title:

(assigns work, gives direction and answers questions)

Network Supervisor

Evaluators:

(Evaluates work of employee)

Network Supervisor

In-put:

General Manager

Lead Network Support Technician

Management Team

Customers

Direct Reports:

N/A

1. 60%

Performs tasks which ensure the stability of customer’s IT infrastructures for the purpose of meeting the established maintenance agreements. Tasks may include infrastructure documentation, performing periodical maintenance as scheduled, monitoring and maintaining corporate IT infrastructures, manage WAN interfaces and IP addressing with static and DHCP functionality, diagnosing troubles, installing routers, switches and servers, setup and maintain email services, consulting on data migration, backup, and restoration, and maintaining and installing software. Monitored by the Network Supervisor,Lead Network Support Technician and through review of plans and feedback from customers.

2. 20%

Evaluates needs and develops technical solutions for the purpose of satisfying potential IT Consulting customer needs.  Tasks may include meeting with potential customers to evaluate network infrastructure and connectivity, recommend periodical maintenance schedule, tasks and timeline, define network monitoring needs, and assist with development of IT consultation contracts.  This task requires communication with customers. Monitored by the Network Supervisor, Lead Network Support Technician and feedback from customers.

3.  5%

Assists with the maintenance of Glenwood’s network infrastructure, servers, and software programs for the purpose of ensuring effective use of the internal network. Tasks may include the daily upkeep of internal servers, workstations, and associated software.  Tasks may include configuring level two, three and four network equipment (i.e. routers, switches, servers), managing IP addressing with static and DHCP functionality, configuring web content filters, maintaining dial-up accelerator, coordinating with Central Office for external WAN links, monitoring programs, and documenting network configurations.  Monitored by the Network Supervisor, Lead Network Support Technician through consultations, reports, and observations.

4.  5%

Engineer and implement network designs and changes for the purpose of making the best network possible. Tasks may include acquiring knowledge of network operations, network protocols, SONET and other transport technologies, documenting network changes and coordinating with communication vendors. Monitored by the Network Supervisor, Lead Network Support Technician and through feedback from customers and other technicians.

5.  5%

Handles network related support calls and site visits for the purpose of responding to customer questions and problems and resolving them in a timely and professional manner consistent with our standards.  Tasks may include assisting customers in figuring out network troubles, diagnosing problems, recommending solutions, walking customers through fixes, entering troubles into the OSS, following up with customers etc.  Monitored by the Network Supervisor, Lead Network Support Technician and through feedback from customers.

6. 5%

Prepares invoices and purchase orders for the purpose of ensuring customers are charged appropriately for the products and services they have purchased.  Tasks may include remaining aware of computer pricing, mark-ups, recording to the customer invoice, using desktop PC, and using software programs to organize and print invoices. 

Monitored by the Network Supervisor, Lead Network Support Technician and through feedback from customers

RESPONSIBILITIES:

This position requires the ability to participate as a member of a team to complete tasks and engage in problem solving activities. Also, must relate well with others since information has to be obtained on occasion from others and informal training/coaching provided.  There is internal and external contact at all levels of organizations requiring negotiation, persuasion, and diplomacy with customers and vendors.

LATITUDE:

Most duties are assigned with the performer planning and arranging tasks in order to accomplish responsibilities. Problem solving is accomplished independently most of the time.  Some decisions not effecting other departments can be made independently in accordance with company policy.  All purchase requests are referred to the supervisor.

IMPACT OF POSITION:

Successful completion of essential job tasks ensures efficient use of time and effective completion of job duties.   Errors are not easily detected and are not subject to detailed review.  This can result in errors significantly effecting relationships, loss of customers, and moderate monetary impact. 

CUSTOMER SERVICE/INTERACTION:

Daily phone, written, and face-to-face interaction with employees throughout the company to perform job functions.

Customers are contacted daily by phone, written, and face-to-face to perform job functions.

ESSENTIAL SKILLS & REQUIREMENTS:

EDUCATION:

Associate’s degree in CIS, IT, or computer science, preferred.

High school diploma, required.

SKILLS:

Administrative

Technical

Human relations

Conceptual

Decision making

Problem solving

Written communication

Oral communication

Phone

Math

Computer

EXPERIENCE:

Two years in the Windows operating system, required.

One year in PC troubleshooting, required.

One year in networking, required.

N+ certified, preferred.

CCNA certified, desired.

LICENSE:

Valid Nebraska driver’s license and a good driving record, required.

EQUIPMENT:

Computer, phone, and general office equipment

PHYSICAL:

Frequent bending, carrying, manual dexterity, squatting, twisting, turning, and lifting up to 40 lbs independently, required.

Frequent visualizing of a computer screen, required.

TRAINING:

Safety training within the company successfully completed within six months, required.

N+ certification outside of the company completed within six months, required.

Certification training outside of the company completed as needed.

Ongoing training as required by the company.

WORK CONDITIONS:

Office environment 90%

Field conditions in all types of weather 10%

OTHER:

Occasional overnight travel, required

Frequent travel by vehicle, required.

Occasional air travel, required.

Occasional flexible hours, required.

Frequent call rotation, required.

Essential Job Functions:
• Installs, provisions, maintains, tests, and supports for all types of outside plant facilities and equipment as well customer communications networks
• Installs, programs, monitors and repairs all customer voice and data communications lines and equipment.
• Installs, configures, troubleshoots and maintains existing fiber optic and copper infrastructure, and a variety of customer voice and data communications equipment.
• Installs support structures and cabling power distribution systems. Repairs and provides preventive maintenance on power supply equipment, fuses, rectifiers, standby generators, batteries and fiber or copper distribution panels.
• Tests, maintains, and evaluates performance of other outside plant and customer equipment.
• Tests and evaluates performance outside plant and customer equipment by performing diagnostic tests to isolate trouble using electronic test equipment and performs necessary repairs using mechanical and electrical power tools.
• Provides support in coordinating with other departments on service installations and changes for updating billing, facility, and other company records. Completes installation and repair related forms and reports.
• Installs customer premise cable, Integrated Access Devices, DSL Modems, ONT’s and other CPE to support communications services.
• Coordinates with affiliated company personnel and contractors as required for the installation and deployment of voice and data network systems and applications.
Education and Experience:
Any combination of education and experience equivalent to an associate’s degree in electronics or related field PLUS 2-5 years of work experience in datacom or telecom equipment or service industry. Previous experience with one or more of the following is desirable: Wireless, DOCSIS, VOIP, xDSL, VoDSL, Fiber Optic technology, Adtran access platforms.

• Medical Insurance
• Dental Insurance
• Vision Plan
• 401K or other Retirement Plan
• Paid Vacation
• Sick Leave

Pinpoint is committed to affording equal employment opportunities to all applicants and employees for employment in a manner consistent with applicable local, state, and federal laws. It is the policy of Pinpoint to provide equal employment opportunities to all people without regard to race, color, religion, sex, age, national origin, veteran status, disability, genetic information, or any other characteristic protected by applicable law. Pinpoint is committed to ensuring equal opportunity and equal consideration for all qualified employees and applicants in personnel matters including recruitment, hiring, assignment, training, transfer and promotion, salary and other compensation, layoff and termination. Employment standards are job related and based upon individual qualifications. Our goal is to ensure that all job applicants and employees are provided the right to a discrimination-free employment process and work environment.

Viaero’s Network Field Technicians/Cell Techs perform cell site installation, maintenance and network testing of the Viaero Wireless Network. Their work includes but is not limited to the installation and maintenance of cellular base station equipment, microwave radios, various network infrastructure equipment, tower lighting controls, DC power systems and batteries.

Other Responsibilities:

• Perform routine maintenance of cell site electronic equipment including but not limited to GSM, UMTS, and LTE base stations, licensed and unlicensed Ethernet microwave radios, Routers/Switches, DC power plant equipment including batteries, standby generators, antennae and transmission lines and/or fibers. Perform Fiber Splicing, terminating, testing, & locating.
• Monitor the performance of the base stations and microwave for any deficiencies or improvements that need to be made. Determine and coordinate capacity additions with field and switch personnel. Determine and coordinate retune of microwave radios.
• Assist tower crew in the alignment of microwave paths.
• Assist tower crew in the repair of PCS/microwave lines and antennas.
• Maintain/prepare all applicable cell site records and maintenance reports.
• Receiving, sending off to repair, and inventorying of all necessary equipment for maintaining cell sites.
• Required On Call rotation. During the On Call rotation period, must be available 24/7 in order to resolve after hours issues.
• Responsible for maintenance and professional appearance of service vehicle, according to company policy.
• Responsible for maintenance / cleanliness of the site compound.

Minimum Qualifications

• 2-year Technical degree and/or equivalent experience.
• Previous training and/or experience installing and maintaining Cellular base station equipment, microwave radios, fiber splicing, and routers/switching equipment is helpful, but not required.
• Current driver’s license and good driving record.
• Excellent interpersonal skills.

• Medical Insurance
• Dental Insurance
• Vision Plan
• 401K or other Retirement Plan
• Paid Vacation
• Sick Leave
• Additional Benefits (Please see description below):

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Viaero will be based on work progress, qualifications, and abilities. Viaero does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or any other characteristic protected by law.

This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

• Medical Insurance
• Dental Insurance
• Vision Plan
• 401K or other Retirement Plan
• Paid Vacation
• Sick Leave

Position summary: This is a combination position which will be responsible for the installation, splicing, repair and maintenance of the outside plant fiber. Communicate with internal and external customers in a respectful and conscientious manner to resolve service concerns and service questions.

Essential functions:
• Communicates with internal and external customers to resolve service concerns and service questions.
• Installs, tests, repairs and maintains outside plant facilities for Broadband.
• Install, repair and maintenance of fiber facilities.
• Good understanding of computers and internet browsers.
• Installs, repairs, operates and maintains necessary test equipment for the testing of the fiber plant.
• Obtain schooling and attends seminars relating to technical skills, customer service skills and management skills.
• Installs, tests, repairs, and maintain Internet equipment.
• Bonds and grounds of fiber cable.
• Works independently and as an effective member of a team.

Other responsibilities:
• Works as a fiber cable splicer and with plant construction, as required.
• Responsible for buildings and grounds maintenance and appearance.
• Possess a willingness to be on call on both a scheduled and unscheduled basis.
• Performs similar work related duties as required.

Physical requirements:
• Ability to effectively work in extremes of heat and cold such as experienced in this locale.
• Ability to lift and move a minimum of 80 pounds and to utilize lifting equipment for additional weight.
• Ability to stand, crouch and kneel for long periods of time.
• Ability to work in confined spaces.
• Ability to manipulate and use hand tools.
• Ability to climb ladders and stairs on a regular basis.
• Ability to hear and see both auditory and visual commands from superiors and co-workers.
• Will be subject to substantial noise while operating some equipment.

Preferred education, experience, and skills:
• College, military or private industry course work in telecommunication troubleshooting, electronics and repair.
• Basic knowledge and understanding of computers and networking. • Basic knowledge of fiber outside plant equipment and construction.
• Ability to read, write, speak and understand English well.
• Possess a valid Nebraska driver’s license with a good driving history.
• Ability to organize and prioritize work in order to meet deadlines.
• Strong written, verbal, analytical and interpersonal skills.
• Ability to work independently and as part of a team.

• Medical Insurance
• Dental Insurance
• Vision Plan
• Cafeteria Plan
• 401K or other Retirement Plan
• Paid Vacation
• Sick Leave

The Broadband Solutions Technician is responsible for configuring, maintaining and repairing IPTV, Internet, FTTH equipment, and wireless to meet quality standards and Company practices. The Broadband Solutions Technician should be customer focused with the Company’s best interest in mind. Plant maintenance construction work is also part of the responsibilities of this position, including fiber splicing. This individual locates copper/fiber/cables, marking the specific locations that meet the quality of the industry and Company standards. The Broadband Solutions Technician utilizes the plant maps in order to install or disconnect a multitude of services.

The Broadband Solutions Technician must be able to install and repair special circuits, and report changes regarding plant record system data to the appropriate sources. This individual must be able to install subscriber services according to the specifications of a customer work order and provide recommendations to the customer to best fit their needs. Testing and troubleshooting and problem solving is an important aspect of this position, and the Broadband Solutions Technician is responsible for testing and troubleshooting fiber-optic systems, wireless equipment, and home networking issues by utilizing the appropriate test equipment. The Broadband Solutions Technician should also be well versed in the product mix of the Company. Providing solutions for customers and providing the best experience possible is a must in this position. The Broadband Solutions Technician should have knowledge of customer trends and products that are utilized by our customers. Understanding these and being able to recommend solutions and assisting in providing these solutions are critical to this position.

Primary Skills:
Ability to wire and maintain MDF and any other cable installation (fiber, copper, power,) to industry standards
Ability to creatively look at a project and define a solution that is cost effective and functional for customer installation
Efficient work ethic with attention to detail and accuracy of work and ability to work independently
Working computer knowledge in a Windows environment
Understanding of basic electricity
Understanding and interpreting plant maps
Telecommunications wiring color-code competency
Advanced knowledge of in-home networking and WIFI systems
Understanding of customer trends revolving around technology used in the home by consumers
Ability to upsell products that would enhance the customer experience
Willingness to approach customers for sales of products that are offered by the Company

Secondary Skills:
Willingness to adapt to changes in the business to include advances in technology, new skills, and new procedures
Good oral and written communication skills

• Medical Insurance
• Dental Insurance
• Vision Plan
• 401K or other Retirement Plan
• Paid Vacation
• Sick Leave

Equal Employment Opportunity
Pinpoint provides equal employment opportunities to all employees and applicants for employment
without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to
federal law requirements, Pinpoint complies with applicable state and local laws governing
nondiscrimination in employment in every location in which the company has facilities. This policy
applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion,
termination, layoff, recall, transfer, leaves of absence, compensation and training.
Any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender
identity or expression, national origin, age, genetic information, disability or veteran status is
expressly prohibited.
We are committed to a diverse workforce. We value all employees’ talents and support an
environment that is inclusive and respectful. We are strongly committed to this policy and believe in
the concept and spirit of the law.
We are committed to ensuring that:
o All recruiting, hiring, training, promotion, compensation and other employment-related
programs are provided fairly to all persons on an equal opportunity basis;
o Employment decisions are based on the principles of equal opportunity. All personnel
actions such as compensation, benefits, transfers, training, and participation in social and
recreational programs are administered without regard to any characteristic protected by
state, federal or local law;
o Employees and applicants will not be subjected to harassment, intimidation, threats,
retaliation, coercion or discrimination because they have exercised any right protected by
law; and
o Reasonable accommodations will be made for disabilities and religious beliefs.
We believe in and practice equal opportunity. The Director of Human Resources serves as our Equal
Opportunity Coordinator and has overall responsibility for assuring compliance with this policy. All
employees are responsible for supporting the concept of equal opportunity and diversity and
assisting our Company in meeting its objectives.

The Broadband Solutions Technician is responsible for configuring, maintaining and repairing IPTV, Internet, FTTH equipment, and wireless to meet quality standards and Company practices. The Broadband Solutions Technician should be customer focused with the Company’s best interest in mind. Plant maintenance construction work is also part of the responsibilities of this position, including fiber splicing. This individual locates copper/fiber/cables, marking the specific locations that meet the quality of the industry and Company standards. The Broadband Solutions Technician utilizes the plant maps in order to install or disconnect a multitude of services. The Broadband Solutions Technician must be able to install and repair special circuits, and report changes regarding plant record system data to the appropriate sources. This individual must be able to install subscriber services according to the specifications of a customer work order and provide recommendations to the customer to best fit their needs. Testing and troubleshooting and problem solving is an important aspect of this position, and the Broadband Solutions Technician is responsible for testing and troubleshooting fiber-optic systems, wireless equipment, and home networking issues by utilizing the appropriate test equipment. The Broadband Solutions Technician should also be well versed in the product mix of the Company. Providing solutions for customers and providing the best experience possible is a must in this position. The Broadband Solutions Technician should have knowledge of customer trends and products that are utilized by our customers. Understanding these and being able to recommend solutions and assisting in providing these solutions are critical to this position.
Primary Skills:
Ability to wire and maintain MDF and any other cable installation (fiber, copper, power,) to industry standards
Ability to creatively look at a project and define a solution that is cost effective and functional for customer installation
Efficient work ethic with attention to detail and accuracy of work and ability to work independently
Working computer knowledge in a Windows environment
Understanding of basic electricity
Understanding and interpreting plant maps
Telecommunications wiring color-code competency
Advanced knowledge of in-home networking and WIFI systems
Understanding of customer trends revolving around technology used in the home by consumers
Ability to upsell products that would enhance the customer experience
Willingness to approach customers for sales of products that are offered by the Company
Secondary Skills:
Willingness to adapt to changes in the business to include advances in technology, new skills, and new procedures
Good oral and written communication skills.

• Medical Insurance
• Dental Insurance
• Vision Plan
• 401K or other Retirement Plan
• Paid Vacation
• Sick Leave

USDA’s Nondiscrimination Statement on behalf of Cambridge Telephone Company
In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident.
Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA’s TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.
To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at http://www.ascr.usda.gov/complaint_filing_cust.html and at any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:
(1) mail: U.S. Department of Agriculture
Office of the Assistant Secretary for Civil Rights
1400 Independence Avenue, SW
Washington, D.C. 20250-9410;
(2) fax: (202) 690-7442; or
(3) email: program.intake@usda.gov.

Our NOC is growing, and we need you to help make it happen! If you are experienced working with network operations and have a strong desire to work for a leader in the communications industry, you may be ready to join our Nex-Tech NOC team!

Our NOC Technicians monitor internal and external communications networks 24\7\365. Duties will include monitoring, assessing, and troubleshooting Telecommunications, Data, and IPTV equipment for network faults and equipment alarms. Additional duties will include opening trouble tickets and managing ticket queues for response, follow up, and event escalations. NOC Technicians will be required to notify management and customer/clients of priority issues, provide timely status updates appropriately and follow all NOC processes and operating procedures to drive network issues to resolution. This candidate needs to be an exceptional listener and communicator who effectively conveys information verbally and in writing, as well as a computer-literate performer with extensive software proficiency covering a wide variety of applications, including Microsoft Office Suite, Internet software, and E-mail support.

Requirements:
High school diploma, or the equivalent.
Associates degree in Communications, Telecommunications and/or Electronics Engineering degree preferred.
Six months to two years of previous experience in network surveillance and/or network monitoring, as well as previous experience with Network Monitoring tools and report generation preferred.
CCNA and/or Layer 2, and Layer 3 networking experience helpful.
Candidate may be required to work weekends and some holidays.
A background check will be required for this position.

We offer:
Great Work Environment
Competitive pay
Health insurance options
Savings plan options
Vacation and sick leave

Interested applicants may submit an online application at www.nex-tech.com/careers and send a current resume and cover letter to Human Resources, 2418 Vine St, Hays, KS 67601, or e-mail jobapplications@nex-tech.com. Position will close upon placement of a qualified candidate.

• Medical Insurance
• Dental Insurance
• Vision Plan
• Cafeteria Plan
• 401K or other Retirement Plan
• Paid Vacation
• Sick Leave
• Additional Benefits (Please see description below):

Nex-Tech is looking for an energetic, career driven person to join a cohesive, supportive team environment with the opportunity for growth! Our Engineering Technician prepare, update, and maintain construction sheets, maps, cable records, and other plant records for outside plant facilities. Duties will include splicing and testing of copper and fiber-optic cable for new and restoration projects, completion of cost-studies of proposed construction plans to determine feasibility of projects, and inspection of all aspects of contracted work under construction. The employee will also prepare cutover sheets and update subscriber information with plant records.

Requirements:
Associate’s degree, or the equivalent, plus five years of experience or equivalent work experience in construction, engineering, or plant operations. Must possess a valid driver’s license.
We offer:
Great Work Environment
Competitive pay
Health insurance options
Savings plan options
Vacation and sick leave

Interested applicants may submit an online application at www.nex-tech.com/careers and send a current resume and cover letter to Human Resources, 2418 Vine St, Hays, KS 67601, or e-mail jobapplications@nex-tech.com. Position will close upon placement of a qualified candidate.

Nex-Tech is an equal opportunity provider and employer.

• Medical Insurance
• Dental Insurance
• Vision Plan
• Cafeteria Plan
• 401K or other Retirement Plan
• Paid Vacation
• Sick Leave

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role
Lumen is seeking early-career or second-career self-starters who are self-motivated with high technical aptitude and an interest in a Network, Electronics, and Telecomm Support role. You will participate in a robust 6-week training program to jump-start and enable your success in this role. This rigorous program is designed to develop tech-savvy individuals in the areas of network operations, IP, and customer care where you will learn about our technology, networks, products, processes, and customer service best practices. Field Technician 1 is an entry level position within the North America Field Operations organization.

The Main Responsibilities
• Responsible for asset management: processes deliveries and replenishes consumables.
• Coordinates shipping and receiving of materials.
• Maintains tools, test sets, and electronic equipment including, but not limited to: fiber optic transmission equipment, lightwave multiplexing equipment, AC and DC power equipment.
• Assists in installs, provisions, tests, and maintains DS0 thru OC192 services. May install and test transmission/switching equipment.
• Troubleshoots network equipment, removes and replaces defective modules, tracks spares and ensures repair.
• Monitors/locates route and assists in executing restoration in the event of a service interruption, proactively responds to potential problem areas in order to ensure integrity of the network.
• Responsible for learning all of the systems and applications required to perform the job function adequately.
• Updates installation records, enters appropriate detailed log information on trouble tickets for reference, and provides reports to others on status updates and issues related to assignments.
• Performs preventive/scheduled maintenance and inspections on equipment and on the critical infrastructure including, but not limited to: HVAC systems, high-voltage electrical systems, DC Power Plants.


What We Look For in a Candidate
• 0-2 years network monitoring, installation, or maintenance/repair.
• Education Level: High School/GED
• Field of Study: Electronics or Telecommunications
• Attention to detail with good organizational capabilities.
• Ability to prioritize with good time management skills.
• Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines.
• Those technical disciplines are: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
• Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
• Must maintain site security and cleanliness.
• Must have PC skills and be well versed in Microsoft Windows and Office applications.
• Must possess the ability to quickly learn corporate databases.
• On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
• A valid driver’s license and satisfactory driving record required.
• Field Tech Physical Requirement - Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 75 lbs.; works in all weather conditions.

• Medical Insurance
• Dental Insurance
• Vision Plan
• 401K or other Retirement Plan
• Paid Vacation
• Sick Leave
• Additional Benefits (Please see description below):

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Windsor Place Telehealth is a service that provides in-home technology to empower patients to monitor and manage their chronic disease conditions and live in their own homes longer. This is accomplished with state of the art vital sign devices paired with telecommunication equipment.

Telehealth is in need of a contracted installer for the Goodland area. Working with cooridnators, installers are responsible for on-site set-up of any needed equipment in patient's homes. Candidates would also train the patient on the proper use of medical and communication equipment.

Candidates should have reliable transportation and good customer service skills.

Interested candidates may submit a resume with letter of interest at www.windsorplace.net (make sure to mention you are applying for the Goodland, KS Telehealth Installer position), or by mail:

Windsor Place Telehealth
714 South Walnut
Coffeyville, KS 67337

• Additional Benefits (Please see description below):

It is the policy of Health Management of Kansas to provide equal employment opportunity to all employees and applicants for employment. No person is to be discriminated against in employment because of race, religion, color, sex, age, national origin, pregnancy, disability or military status. This policy applies to all terms, conditions and privileges of employment. Any employee who feels she/he is the victim of discrimination has a responsibility to report this fact to the employee’s immediate supervisor, the next higher level of supervision and/or the Human Resource Manager.

This position requires the solution technology level skills to work independently as a product/services solutions specialist in servicing and/or training on certain business support work area needs/offerings. Also include new business and other various support functions as developed or assigned.

JOB DUTIES AND RESPONSIBILITIES

Technical
Performs product specialist solution skill services including configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise.
Performs full range of product repair, customer training, equipment and work flow observation, and engages in problem solving sharing solutions to improve methods.
Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services.
Assembles/adjusts/maintains and shares expertise on products according to specs, and/or relevant documentation/instruction. Performs the same for equipment operations.
Considered a resource for others when solutions level expertise/skill is required. Works independently, shows knowledge and command of a range of products, environments and potential issues relevant to assigned roles and responsibilities.
Customer Services in an accurate and timely manner.
Performs administrative duties as assigned including maintaining required logs, processes and reports.
Completes all required administrative tasks in an accurate and timely manner.
Accounts for all time and activity by recording information through the proper tracking system.
Responsible for maintaining a car stock and/or customer on-site inventory as assigned/necessary.
Results
Achieves expected productivity levels associated with assigned workload and level of experience.
Actively participates in Ricoh Extra Value program opportunities as defined, (CS212, etc.) and bills accordingly.
Performs other duties as assigned.

Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.
2 year technology degree, equivalent certification or equivalent technical work experience is required. Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired.
Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager.
Follow this internal link for the certification requirement document. https://rworld.ricoh-usa.com/docs/DOC-766716

• Medical Insurance
• Dental Insurance
• Vision Plan
• 401K or other Retirement Plan
• Paid Vacation
• Sick Leave

Wilson Communications has an immediate opening for a Combination Technician. This position is located in Wilson, KS. The primary duties of this position include installing and maintaining wireline, broadband services, video services; performing preventative network maintenance; and providing technical network assistance on a FTTH/copper network. Other responsibilities may include locating buried plant, providing local software/IT support, responding to various customer service needs, as well as assisting in the construction of outside plant to expand and maintain service to customers, and equipment operation.

Telecommunications network installation and repair skills, effective communication and interpersonal skills, and computer skills are required along with the ability to manage multiple tasks in a team-oriented environment, CDL preferred.

Please send a cover letter and resume to Wilson Communications, Attn Human Resources, PO Box 190, Wilson KS 67490-0190; drop it by the office at 2504 Avenue D in Wilson; or email to mary.zorn@wilsoncom.net. Wilson Communications offers competitive compensation, excellent benefits. This institution is an equal opportunity provider and employer.

• Medical Insurance
• Dental Insurance
• Vision Plan
• 401K or other Retirement Plan
• Paid Vacation
• Sick Leave

Equal Employment Opportunity

It is the policy of the Company to provide for equal employment opportunity in employment, compensation and other terms and conditions of employment without discrimination. Federal law prohibits discrimination in employment or terms or conditions of employment based on the following:

• Race
• Color
• Age
• Sex
• Sexual orientation
• Gender
• Gender identity
• Religion
• National origin
• Pregnancy
• Physical or mental disability
• Military or veteran status
• Citizenship and/or immigration status
• Child or spousal support withholding
• Genetic information, including family medical history

To provide these opportunities to all individuals, employment decisions will be based on business needs, merit, qualifications, and abilities.

The Company policy is to provide qualified persons with disabilities, an equal opportunity to participate in and receive the benefits, services, programs and activities of the Company, and to provide such persons reasonable accommodations and reasonable modifications as are necessary, to enjoy such equal opportunity, unless doing so would result in an undue hardship. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination and access to benefits and training.

Maintain and improve the capacity and integrity of Midco’s regional network.

KEY FUNCTIONS:
• Maintain, repair, and upgrade the capacity and integrity of the regional network; create and implement action plans to develop, troubleshoot, and improve the network.
• Maintain the Headend, fiber, and power supply of the network.
• Be able to read, communicate, and contribute to system designs and network plans.
• Be able to read, comprehend, and utilize cable system maps and plans.
• Oversee activities of service, maintenance, and construction impacting the network.
• Test and review system designs and configuration; coordinate efforts with team members.
• Ensure that technical specifications meet service, regulatory, and franchise standards.
• Operate and drive a Company vehicle in accordance with Midco’s “Use of Vehicle for Company Business” policy.
• Possess knowledge of Midco’s safety program (Target Zero), practice and enforce safety rules and procedures; operate all equipment in a safe manner.
• Produce and maintain timely and accurate documentation.
• Communicate effectively and professionally in all forms of communication with internal and external customers.
• Adhere to Midco privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by your position.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
• Mentor new hires as required.
• Demonstrate technical proficiency in several areas of the field.
• Function as an effective team member while supporting the efforts and concepts of other departments.
• Support the mission, vision, and values of Midco.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.
• Possess strong problem solving and decision making skills while using good judgment.
• Multi-task and change from one task to another without loss of efficiency or composure.
• Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management.
• Identify opportunities for improvement while creating and implementing viable solutions
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION:
• High school diploma or GED required. Associate’s Degree in electronics, or SCTE BCT or BCE certification preferred.
• NCTI Installer, Installer Technician, Service Technician, System Technician, and Fiber Optics certifications preferred.
• Three to five years of experience in the telecommunications field.
• Working knowledge of construction, the National Electrical Code, OSHA regulations, state and local regulations, general safety standards, and the entire telecommunications system configuration.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:
• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 70 lbs.
• The noise level in the work environment is moderate to loud.
• Must be able to distinguish between separate colors.
• While performing the duties of this position, the employee is frequently exposed to outside weather conditions and may occasionally be exposed to moving mechanical parts, high, precarious places, risk of electrical shock, and risk of radiation and vibration.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
• Must be able to climb poles, ladders, and other structures with proper equipment.
• Must be able to work from elevated heights and in tight spaces such as attics and crawlspaces.

ABOUT MIDCO:
Midco has been blazing trails since 1931, bringing innovation to the world of communications and delighting customers with exceptional service. Through ambition, imagination and a genuine commitment to each other, Midco fiber proudly serves more than 440,000 residential and business customers in 400 communities in Kansas, Minnesota, North Dakota, South Dakota, and Wisconsin. By 2025, Midco will deploy 10G, the next great leap for broadband – while also expanding its fixed wireless network to rural areas. We’re also dedicated to making our communities better places to live, work and play. Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:
• Free Midco internet & cable TV
• Get involved: Midco supports volunteerism and community service
• Generous 401(k) match and paid time away from work programs
• And many more

Visit MidcoCareers.com to learn about employment opportunities and apply today.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/FederalPosters.

• Medical Insurance
• Dental Insurance
• Vision Plan
• 401K or other Retirement Plan
• Paid Vacation
• Sick Leave
• Additional Benefits (Please see description below):

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Telecommunications I: Entry Level technician position in a multi-level technical position structure. Incumbent demonstrates and applies basic competence in telecommunication systems installation, operation, and maintenance activities as applicable to NPPD’s telecommunications system.

Telecommunications II: Journey level skilled technician position in a multi-level technical position structure. Incumbent demonstrates and applies broad-based technical competence in telecommunication systems installation, operations, maintenance, and trouble-shooting activities as applicable to NPPD’s telecommunication systems. The incumbent also demonstrates and applies advanced technical expertise at a detailed level in at least three of NPPD’s telecommunications system disciplines serving as technical expert for installation, operations, maintenance and troubleshooting of same. Progression to this level is based on employee’s mastery and application of required skills.

Telecommunications III: Highest level technician position in a multi-level technical position structure. The incumbent demonstrates and applies advanced technical expertise at a detailed level in at least three of NPPD’s telecommunication system disciplines: serving as technical expert for installation, operations, maintenance, and troubleshooting of same, masters two disciplines at the expert systems level and serves as technical advisor and management liaison in several of NPPD’s telecommunications system disciplines. Progression to this level is based on employee’s mastery and application of required skills.

Completing work assignments and working with internal and external customers to satisfy their requirements. SAP reporting and authorization processes along with general telecommunication reporting and tracking requirements.

Installation, troubleshooting, repair, testing and general maintenance of telecommunication systems.

Applies skills and knowledge acquired through technical training to perform tasks and resolve issues associated with telecommunications systems and equipment.

Responds to customer service requests in a timely manner. Resolves stated problems or issues to the customer’s satisfaction.

Must be able to travel, be on call, and be available for work on short notice as needed.

• Medical Insurance
• Dental Insurance
• Vision Plan
• 401K or other Retirement Plan
• Paid Vacation
• Sick Leave

Nex-Tech is looking for an energetic, career driven person to join a cohesive, supportive team environment with the opportunity for growth!

Our Communications Technician Installs, maintains, and troubleshoots Layer 1 distribution and transport plant, Layer 2 transport and access, and customer premise equipment. Restores buildings and grounds disrupted during service work.

Requirements:
Technical Degree in Communication Technology or the equivalent of two years related work experience. Wireless Internet installation experience beneficial. Must possess a valid driver’s license.

We offer:
Profit Sharing Bonus
Great Work Environment
Consistent Training and Mentoring
Health Insurance options, including Company HSA Contribution
Savings Plan options, with Company Match
Paid Vacation and Sick Leave

If you are interested in joining our team that fosters a culture of communication, integrity, innovation, growth and fun, submit an online application at www.nex-tech.com/careers and send a current resume and cover letter to Human Resources, 2418 Vine St., Hays, KS 67601, or e-mail jobapplications@nex-tech.com. Position will close upon placement of a qualified candidate.

Nex-Tech is an equal opportunity provider and employer

• Medical Insurance
• Dental Insurance
• Vision Plan
• Cafeteria Plan
• 401K or other Retirement Plan
• Paid Vacation
• Sick Leave
• Additional Benefits (Please see description below):

Are you ready for the next technological revolution? Join us at S&T as we harness the power of broadband in northwest Kansas. As a member of the Network Team, you hold the keys for maintaining and developing our data, video, and voice networks into the vehicle that transports technology to the next level in this region. From the basics of switching equipment to the intricacies of firewalls and servers, this is an opportunity to experience network operation and design from start to finish. Are you ready? Join us on our journey.

Responsibilities:
- Responsible for operations of internal and external networks (DNS, DHCP, PPoE)
- Ensure uptime of the network
- Operation, administration, and maintenance of network hardware and software
- Operation, administration, and maintenance of HFC and CMTS systems
- Racking and cabling equipment
- Server administration (Windows, Linux)
- Maintain and provision virtualized server infrastructure
- Manage data center environment
- Knowledge of Cisco, Firewalls, Brocade
- Proficient in TCP/IP fundamentals
- Understanding of DC power systems
- Basic knowledge of fixed wireless networks
- Basic knowledge of telephone networks VOIP/POTS

Qualifications and Requirements:
- Associates/Bachelors degree in related field (computer science, networking, telecommunications, etc.) and/or equivalent experience
- 2+ years of experience with cable, voice, and data communications networks, and associated elements
- Valid driver’s license with good driving record
- High School diploma or equivalent

Other skills & abilities:
- Excellent data analysis skills and attention to detail.
- High level of integrity and dependability with a strong sense of urgency and results-orientation.
- Exceptional problem solving, creative skills, and the ability to exercise sound judgment based on accurate and timely analysis
- Strong interpersonal skills and the ability to communicate and manage well at all levels of the organization.

S&T has provided telephone services in Northwest Kansas since 1952. Our portfolio of products has grown since then, adding cable television, broadband, IT, and media services in over 2 northwest Kansas counties. We value our employees and offer a supportive environment as well as top-notch benefits. Drug testing is required. This institution is an equal opportunity provider and employer.

• Medical Insurance
• Dental Insurance
• Vision Plan
• Cafeteria Plan
• 401K or other Retirement Plan
• Paid Vacation
• Sick Leave
• Additional Benefits (Please see description below):

Nex-Tech is a broadband and technology company that connects thousands of people and businesses through a robust fiber network. We deliver the highest quality Internet, with speeds up to 1 Gig, streaming TV, home security, and local and long-distance phone service. Nex-Tech also provides an array of enterprise solutions including cloud services, Hosted PBX, network security, managed IT, physical security and surveillance, advertising solutions, and network operations monitoring to business clients nationwide. Nex-Tech focuses on providing our customers the best technology and support with the best people and has been doing so for more than 70 years.

The Network Technician will work directly with our managed services customers to help meet their IT needs. The right candidate will be one who enjoys getting to know their customers, understand their business and how IT helps move forward, and working independently. Daily tasks will include system administration duties including server installation, system/application installation and patch management, Windows issue resolution, log analysis and others. Configures, tests, and maintains LAN/WAN equipment and services including switches, routers, firewalls, and VPN. The employee will also provide on-site and telephone technical support for Nex-Tech customers.

Knowledge, Skills, and Abilities:
Knowledge of computer technology and its associated lingo.
Knowledge of diagnostic testing software and troubleshooting procedures.
Ability to read, analyze, and interpret computer reports and printouts.
Ability to communicate with customers, co-workers, and various business contacts in a courteous and professional manner.
Education and Experience:
High school diploma plus a minimum of one year experience in computer/peripheral and network support.
A+ certification or Network+ certification or equivalent required.
Must possess a Kansas Driver's license.
This position requires completion of a background check.

• Medical Insurance
• Dental Insurance
• Vision Plan
• 401K or other Retirement Plan
• Paid Vacation
• Sick Leave

Statement of Nondiscrimination
In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident.

Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA's TARGET Center at (202)720-2600 (voice and TIY) or contact USDA through the Federal Relay Service at (800)877 -8339. Additionally, program information may be made available in languages other than English.

To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at https://www.ascr.usda.gov/ad-3027-usda-program-discrimination-complaint-form filing cust.html and at any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:

(1) mail: U.S. Department of Agriculture Office of the Assistant Secretary for Civil Rights 1400 Independence Avenue, SW Washington, D.C. 20250-9410;
(2) fax: (202) 690-7 442; or
(3) email: program.intake@usda.gov.

USDA is an equal opportunity provider, employer, and lender.

Install, test and repair Wireless Broadband, Cable Broadband, and Fiber Optic Equipment Setups in commercial and residential settings while ensuring all work is done according to quality standards set by Rebeltec Communications LLC.
Install, test, and repair Wireless Broadband equipment on communications tower and grain elevators.
Install, repair, troubleshoot and maintain 12VDC, 24VDC and 48VDC power and battery systems.
Operate hand tools, power tools, and light equipment.
Work safely around and off of large ladders.
Visually inspect installation site to identify obstructions that could distort or block signals to Access Points for our Wireless Broadband Internet.
Program and troubleshoot wireless and networking equipment for each customer/project
Instruct customers on proper use of equipment
Complete necessary paperwork for each work order/customer and receive proper signature for accurate billing.
Timely reporting to work, reporting an estimated time of completion for every job, and efficient use of time each day to comply with work schedule and customer appointments.
Training and tools for the installer position is provided –
(Surprise inspections of install vehicle will be performed by employer)
An install vehicle and gas is provided for the installer position.
Keep track of all wireless equipment and supplies – will be responsible for filling out purchase orders when needed
Job Description is subject to change at any time by Rebeltec Communications LLC.

• Medical Insurance
• Dental Insurance
• Paid Vacation
• Sick Leave

Responsible for manning equipment in an effective and safe way. This equipment can include trucks, bulldozers, forklifts, bore rigs, front-end loaders, trenchers, hand tools, etc. You must be able to get on and off large equipment safely and efficiently. An equipment operator must also be willing to perform all Laborer jobs tasks.
Laborer job tasks that Equipment Operators must be willing to perform include but are not limited to: Operate hand/power tools, clean & prepare sites, dig trenches, set braces, clean up debris, load & unload construction equipment/materials, direct traffic, etc.
Equipment Operators must be physically fit, hardworking, and able to follow instructions quickly and efficiently. They quickly learn to pay attention to what they are doing, follow safety precautions, and become handy with many kinds of tools. They may work on different crews doing various jobs, so having skills in a number of areas, as well as being able to get along with people, is important.
A valid Kansas Commercial Driver’s License is preferred.

• Medical Insurance
• Dental Insurance
• Vision Plan
• Cafeteria Plan
• 401K or other Retirement Plan
• Paid Vacation
• Additional Benefits (Please see description below):

Location Options: Clay Center or Miltonvale, KS

Job Summary:
As a Service Technician 1, you play a key role in accelerating organizational success by installing, repairing and maintaining business and residential telephone, internet, security, and TV services.

Key Accountabilities:
• Customer Experience
• Install & Repair Expertise
• Determining Service Needs • Sell & Upgrade Services
• Product & Service Expertise • Plant & Software Expertise
• Competitive Knowledge

What you bring to the position:
• You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate.
• You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations.
• You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction.
• You have a strong desire to provide customers with optimum technology solutions and exemplary customer service.
• You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis.
• You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being arrogant.

You successfully fulfill the following essential duties and responsibilities:
You use your TECHNICAL SKILLS:
• Install business and residential telephone, internet, security, and TV services, including customer-premise equipment and wiring, and interfacing with central office and other peripheral equipment.
• Review services purchased with customers and how those services will be used.
• Maintain business and residential telephone, internet, security, and TV services, by troubleshooting, repairing, and replacing customer -premises equipment, wiring, and plant facilities. Complete necessary repairs to fully resolve problems in a timely manner.
• Assist in various plant facility changes, repairs, and upgrades to support plant operations, such as installing upgrades, repairing facilities, equipment, and performing other maintenance services.
You utilize your ADMINISTRATIVE SKILLS:
• Prepare documentation to provide accurate plant records and billing data such as recording work performed, maintaining logs, closing service orders and trouble tickets, maintaining time records, and maintaining plant records.
You utilize your SALES ACUMEN to drive sales by participating in the sales process:
• Educate customers and recommend service enhancements.
You use your CUSTOMER SERVICE SKILLS:
• Perform work in a manner that focuses on increasing customer satisfaction.
• Establish and maintain positive public relations by effectively communicating with customers.
You use your COLLABORATIVE SKILLS:
• Interact with customers to understand their service issue and individual service needs.
• Participate as a member of a team for problem-solving activities, creating efficiency, sharing knowledge, and accomplishing goals.
• Support the company by completing other duties as assigned.

As a successful employee, you will demonstrate the following professional skills as you carry out your position:
• Oral Communications – Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate small group presentation skills and participate in meetings.
• Written Communications – Write clearly and informatively, edit work for spelling and grammar; read and interpret written information.
• Customer Service – Respond promptly and courteously to customers’ requests for service and assistance; manage difficult or emotional customer situations.
• Ethics – Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; uphold company values.
• Organizational Support – Follow company policies and procedures and complete other duties as assigned.
• Judgment – Include appropriate people in decision-making process.
• Interpersonal Skills – Maintain confidentiality; keep emotions under control; listen well.
• Planning and organization – Organize and manage multiple priorities; plan work activities; use time efficiently; plan for additional resources; set goals and objectives; meet deadlines.
• Professionalism – Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments.
• Adaptability – Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events.
• Detail & Task Oriented – Manage and follow through on multiple tasks, items, and communications in a timely manner.
• Analytical Reasoning - Identify patterns within a group of facts or rules and use those patterns to determine outcomes, decide on a course of action, and solve problems.

You will meet the following educational, licensing, certification, and work experience requirements:
Required:
• High school diploma or equivalent experience.
• Experience in office productivity software (email, calendar, word processing, spreadsheets, presentation software, etc.).
• Skill in reading blueprints, maps, and similar drawings.
• Skill in identifying defective cable using test equipment.
• Skill in operating various hand and power tools.
• Knowledge of basic electronics, cable installation, and repair procedures required.
• Hold and maintain a valid driver’s license with a driving record that meets the criteria of the company’s insurance carrier for acceptance of coverage.
Preferred:
• Associate degree in electronics, telecommunications, or the equivalent.
• Minimum of one year of experience in a telecommunication or CATV technical position, or two years of telecommunications school.
• Experience troubleshooting, installing, and repairing services on different telecommunication platforms including POTS, ADSL, VDSL, FTTx, DOCSIS, and PtMP Wireless.
• Experience with a variety of plant facilities including copper, coaxial, and fiber-optic.
• Experience with special circuits, carrier equipment, and transport equipment.
• Knowledge of basic wireless and wired networking.

You will follow the TVFC Core Values:
1. Humor & Fun
a. We believe it’s important to take time outside of work to spend time with family and keep the wind in our sails.
b. We collaborate and value sharing our unique perspectives.
c. We’re inclusive and create activities that align with people’s interests and passions.
2. Resilience
a. We pride ourselves in meeting high-pressure challenges
b. We never quit and demonstrate the ability to see daunting assignments through … successfully.
3. Lead by Example
a. We demonstrate courage in having crucial (and sometimes “tough”) conversations.
b. We are reliable and highly accountable in our use of systems and tools.
4. Continuous Improvement
a. We’re creative thinkers who can adapt to evolving situations.
b. We’re humbly confident, know our stuff, are willing to coach and be coached.
c. We’re willing to make “healthy” self-sacrifices for the greater good.
5. “Team First” Initiative
a. We are pro-active and stay on top of training and certifications.
b. We willingly take on more responsibility if we see a need and can assist.
c. We view individual accountabilities as representing the whole team.

You are able to work in the following environmental and working conditions:
• Travel to company and customer locations in varying conditions.
• You have the physical capability, mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.
• Included as part of this job description is a table of physical and mental job requirements specific to the area of employment.

Respectful Work Environment
Twin Valley Family Companies (TVFC) believes in providing a respectful and inclusive workplace and is an Equal Opportunity Employer. TVFC does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. Applicants and employees who need assistance or an accommodation due to a disability should contact human resources.

• Medical Insurance
• Dental Insurance
• Vision Plan
• 401K or other Retirement Plan
• Paid Vacation
• Sick Leave

• Medical Insurance
• Dental Insurance
• Vision Plan
• 401K or other Retirement Plan
• Paid Vacation
• Sick Leave

Lumen Policy
UK Non Discrimination and Harassment Policy
UK Non Discrimination and Harassment Policy Internal Use Only Page 1 of 3
Purpose of this Policy
This defines Lumen’s policy against discrimination and harassment of Lumen employees in the workplace
and supersedes all prior versions of the policy. To inform employee of their rights and obligations regarding
discrimination and harassment in the workplace. To provide mechanisms through which employees may
raise concerns related to discrimination and harassment.
Scope
This policy applies to all Lumen UK employees including independent contractors or other non- employees
regularly doing business on Lumen’s premises without exception. In situations where Country or local
legislation varies from this policy, that legislation will supersede. Lumen reserves the right to amend this
policy at any time.
This policy applies in all work related contexts and settings, whether on our property or in a work-related
setting outside the workplace, such as business trips, business meetings or social events. All who work at
Lumen have a responsibility to conduct themselves in an appropriate manner and are required to promptly
report all information regarding harassment using the procedures set forth below.
Policy and Procedure
Dignity at Work
Lumen is committed to creating a work environment free of harassment and bullying, where everyone is
treated with dignity and respect. Some harassment is unlawful discrimination and serious harassment
may be a criminal offence.
Bullying is offensive, intimidating, malicious or insulting behaviour, and/or an abuse or misuse of power
that is meant to undermine, humiliate or injure the person on the receiving end. Examples of bullying
include picking on someone or setting him/her up to fail or making threats or comments about someone's
job security without good reason.
Harassment is unwanted conduct related to relevant protected characteristics, which are sex, gender,
gender reassignment, race (which includes colour, nationality and ethnic or national origins), disability,
sexual orientation, religion or belief and age, that:
• has the purpose of violating a person's dignity or creating an intimidating, hostile,degrading,
humiliating or offensive environment for that person; or
• is reasonably considered by that person to have the effect of violating his/her dignity or of
creating an intimidating, hostile, degrading, humiliating or offensive environment for him/her, even
if this effect was not intended by the person responsible for the conduct.
Examples of harassment include: physical conduct ranging from unwelcome touching to serious assault;
unwelcome sexual advances; demeaning comments about a person's appearance; unwelcome jokes or
comments of a sexual or racial nature or about an individual's age; excluding an individual because
he/she is associated or connected with someone with a protected characteristic, e.g. his/her child is gay,
spouse is black or parent is disabled; repeated name calling related to an individual’s religion or belief,
ignoring an individual because he/she is perceived to have a protected characteristic (whether or not
he/she does, in fact, have that protected characteristic), e.g. an employee is thought to be Jewish, or is
perceived to be a transsexual; the use of obscene gestures; and the open display of pictures or objects
Lumen Policy
UK Non Discrimination and Harassment Policy
UK Non Discrimination and Harassment Policy Internal Use Only Page 2 of 3
with sexual or racial overtones, even if not directed at any particular person, e.g. magazines, calendars or
pin-ups.
Conduct may be harassment whether or not the person behaving in that way intends to offend.
Something intended as a "joke" may offend another person. Everyone has the right to decide what
behaviour is acceptable to him/her and to have his/her feelings respected by others. Behaviour that any
reasonable person would realise would be likely to offend will be harassment without the recipient having
to make it clear in advance that behaviour of that type is not acceptable to him/her, e.g. sexual touching.
It may not be so clear in advance that some other forms of behaviour would be unwelcome to, or could
offend, a particular person, e.g. certain "banter", flirting or asking someone for a private drink after work.
In these cases, first-time conduct that unintentionally causes offence will not be harassment but it will
become harassment if the conduct continues after the recipient has made it clear, by words or conduct,
that such behaviour is unacceptable to him/her.
A single incident can be harassment if it is sufficiently serious.
If you think you are being bullied or harassed, you may be able to sort out matters informally. The person
may not know that his or her behaviour is unwelcome or upsetting. You may feel able to approach the
person yourself, or with the help of a colleague someone else at Lumen. You should tell the person what
behaviour you find offensive and unwelcome, and say that you would like it to stop immediately.
If an informal approach does not resolve matters, or you think the situation is too serious to be dealt with
informally, you can make a formal complaint by using Lumen Grievance procedure. In the case of
grievances about bullying or harassment, the standard grievance procedure is modified so that you can
choose whether to raise your grievance with your manager or with another manager.
All complaints will be investigated promptly and, if appropriate, disciplinary proceedings will be brought
against the alleged harasser. You will have the right to be accompanied by a work colleague or trade
union representative of your choice at any meeting dealing with your grievance. You will be kept informed
of the general progress of the investigation and the outcome of any disciplinary proceedings.
Lumen will treat complaints of bullying and harassment sensitively and maintain confidentiality to the
maximum extent possible.
You have a right not to be victimised for making a complaint in good faith, even if the complaint is not
upheld. However, making a complaint that you know to be untrue may lead to disciplinary action being
taken against you.
Reporting a Complaint
We encourage our employees who believe they are being harassed to promptly notify the offender(s) that
the behaviour is unwelcome and that the offending behaviour must stop. However, we also recognize that
perceived power and status disparities between an alleged harasser and a target or the facts of any
particular situation may make such confrontation uncomfortable or otherwise ineffective. In the event an
employee chooses not to confront his or her harasser(s) directly, or if the harassment continues after s/he
has told the harasser(s) to stop, the employee is required to immediately bring this concern to their
immediate supervisor or their Human Resources Business Partner.
Lumen Policy
UK Non Discrimination and Harassment Policy